Refund policy

Return and Refund Policy

Last Updated: [25/06/2026]

Thank you for shopping with [styledot]. We want every customer to have a smooth, clear, and trustworthy shopping experience. This Return and Refund Policy explains when returns, size replacements, exchanges, and refunds are accepted for products purchased from our website [www.styledot.in].

By placing an order with us, you agree to the terms mentioned below.

1. Return and Replacement Eligibility

We accept return, replacement, exchange, or refund requests only in eligible cases as mentioned in this policy.

You may request support if:

  • You received a damaged product

  • You received a defective product

  • You received the wrong product

  • You received the wrong size, color, or design compared to your order

  • You want a size replacement, subject to eligibility and stock availability

  • The product is significantly different from the description shown on our website

To be eligible, the product must be:

  • Unused

  • Unwashed

  • Unworn, except for trial purposes

  • Free from stains, perfume, sweat marks, damage, or alteration

  • Returned with original tags, labels, invoice, and packaging, where applicable

We reserve the right to reject any return, replacement, exchange, or refund request if the product appears used, washed, damaged by the customer, altered, missing tags, or returned outside the allowed timeframe.

2. Mandatory Unboxing Video Within 24 Hours

For damaged products, defective products, wrong product claims, wrong size claims, and size replacement requests, a clear unboxing video is mandatory.

The unboxing video must be shared within 24 hours of delivery at:

Email: [styledotofficial@gmail.com]

The video should clearly show:

  • The sealed package before opening

  • The package being opened from the beginning

  • The product received

  • Product design, size tag, color, and label

  • The damage, defect, wrong product, or size issue being claimed

  • Outer packaging and invoice, if available

Without a valid unboxing video shared within 24 hours of delivery, damage claims, wrong product claims, defective product claims, and size replacement requests may not be accepted.

This rule helps us verify genuine issues with the courier partner, production partner, and quality-check team.

3. Return and Replacement Timeframe

All return, replacement, exchange, or refund requests must be raised within 24 hours of delivery for:

  • Damaged product

  • Defective product

  • Wrong product

  • Wrong size received

  • Wrong design or color received

  • Size replacement request

Requests received after 24 hours of delivery may not be accepted.

For any approved return or replacement, the product must be shipped back or handed over for pickup within the timeframe communicated by our support team.

4. Size Replacement Policy

We offer size replacement for eligible products, subject to stock availability.

Size replacement is available only if:

  • The request is raised within 24 hours of delivery

  • A clear unboxing video is shared within 24 hours of delivery

  • The product is unused, unwashed, undamaged, and unaltered

  • Original tags, labels, invoice, and packaging are available

  • The requested replacement size is available in stock

  • The product is not customized, personalized, final sale, or marked non-replaceable

Only one-time size replacement may be allowed per order, subject to approval.

If the requested size is not available, we may offer one of the following options:

  • Replacement with another available size

  • Store credit

  • Alternative product option

  • Refund, only if applicable as per this policy

Customers are advised to check the size chart carefully before placing an order.

5. Damaged, Defective, or Wrong Product Handling

If you receive a damaged, defective, wrong, or incorrect-size product, please contact us within 24 hours of delivery at [styledotofficial@gmail.com].

You must share:

  • Order number

  • Full name

  • Registered phone number or email address

  • Clear unboxing video

  • Product photos

  • Packaging photos

  • Description of the issue

After verification, we may offer one of the following resolutions:

  • Replacement of the same product

  • Size replacement, where applicable

  • Exchange with another available product

  • Store credit

  • Refund, if replacement or exchange is not possible

If the issue is verified to be from our side, we will arrange a replacement or suitable resolution as per this policy.

6. Exchange Options

Exchange may be available in eligible cases, subject to approval and stock availability.

Exchange may be provided for:

  • Size replacement

  • Wrong product received

  • Wrong size, color, or design received

  • Damaged product

  • Defective product

  • Product mismatch from website description

Exchange will not be processed until the issue is verified by our team.

If reverse pickup is available at your location, we may arrange pickup. If reverse pickup is not available, you may be asked to self-ship the product to our return address.

7. Refund Process and Timing

Refunds are processed only after the return request is approved and, where applicable, the returned product is received and inspected.

Once your refund is approved, it will be processed to the original payment method or another approved refund method, depending on the payment mode and payment gateway process.

Estimated refund timelines:

  • Refund approval after inspection: [2–5 business days]

  • Refund to bank account/card/UPI/wallet after approval: [5–10 business days]

  • COD order refund, if applicable: [5–10 business days] after receiving valid bank account or UPI details from the customer

Refund timelines may vary depending on banks, payment gateways, weekends, public holidays, and technical issues beyond our control.

Shipping charges, COD charges, convenience fees, gift wrapping charges, or other non-product charges may not be refundable unless the refund is due to a damaged, defective, wrong, or misrepresented product.

8. Non-Returnable Items

The following items are not eligible for return, refund, or exchange unless they are damaged, defective, wrong, or not as described:

  • Customized products

  • Personalized products

  • Printed-on-demand products

  • Made-to-order products

  • Clearance sale products

  • Final sale products

  • Gift cards, vouchers, or store credits

  • Products returned after the eligible timeframe

  • Products without original tags, labels, invoice, or packaging

  • Products that have been worn, washed, altered, stained, damaged, or used

  • Products damaged due to customer mishandling

  • Products with minor color differences caused by screen display, lighting, or photography

  • Products with minor size variation within normal manufacturing tolerance

We do not accept return or refund requests for change of mind, dislike after delivery, or incorrect product selection by the customer unless approved by us as a special exception.

9. Return Shipping Costs

Return shipping costs depend on the reason for return or replacement.

If the issue is from our side

We will bear return shipping costs or arrange reverse pickup where available if:

  • You received a damaged product

  • You received a defective product

  • You received the wrong product

  • You received the wrong size, color, or design compared to your order

  • The product is significantly different from the website description

This will be applicable only after verification of the unboxing video and product details.

If the request is due to customer preference

The customer may be responsible for return shipping costs if the request is due to:

  • Size replacement requested by the customer

  • Wrong size ordered by the customer

  • Change of mind

  • Customer preference

  • Incorrect address provided by the customer

  • Refusal to accept delivery

  • Product no longer wanted after dispatch or delivery

If reverse pickup is not available at your location, you may be asked to self-ship the product to our return address.

Return Address: [will be shared on email]

Please use a reliable courier service and keep the tracking receipt until your return or replacement is completed.

10. Inspection and Approval

All returned products are subject to quality inspection.

A return, exchange, replacement, or refund may be rejected if:

  • Unboxing video is not shared within 24 hours of delivery

  • Product is used, washed, or damaged

  • Tags, labels, invoice, or packaging are missing

  • Product returned is different from the product delivered

  • Issue is caused by customer handling or misuse

  • Request is raised after the eligible timeframe

  • Required proof, photos, or order details are not provided

If a return is rejected after inspection, the product may be sent back to the customer, and additional shipping charges may apply.

11. Cancellations Before Dispatch

Order cancellation may be allowed only before the order is processed, printed, packed, or shipped.

For customized, personalized, printed-on-demand, or made-to-order products, cancellation may not be possible once production has started.

If an eligible prepaid order is cancelled before processing or dispatch, the refund will be initiated as per our refund timeline.

12. Refund for Failed or Returned Deliveries

If an order is returned to us due to customer unavailability, wrong address, refusal to accept delivery, or failed delivery attempts, we may deduct shipping charges, COD charges, return charges, or other applicable costs before issuing any refund.

For prepaid orders, re-shipping may be arranged after confirmation from the customer and payment of applicable shipping charges.

For COD orders, repeated refusal or failed delivery may lead to restriction of COD service for future orders.

13. How to Contact Us

For return, replacement, exchange, or refund support, please contact us at:

Store Name: [styledot]
Email: [styledotofficial@gmail.com]
Website: [www.styledot.in]

Please include your order number in all return, replacement, or refund-related communication for faster support.